Retail
supervisor
Our qualification is designed to equip you with the expertise to allow progression opportunities.
NQF Level
NQF 4
Credits
100
Duration
12 Months
SAQA Nr
99573
Delivery Mode
Full time or Blended learning
Entry Requirements
-
NQF 4 (Grade 12) with Mathematical Literacy and Communication
This qualification is ideally for individuals already immersed in the industry, offering them pathways for advancement. Retail Supervisors operate within diverse contexts, necessitating a blend of supervisory and job – specific skills. Bridging the gap between executing responsibilities and overseeing others is a key challenge, one that underscores the importance of developing effective supervisory abilities. Recognizing the scarcity of skilled Retail Supervisors, the wholesale and retail sector highlights the critical importance of mastering the characteristics of retail supervision. By honing these skills, learners can not only advance their careers but also contribute significantly to the sector’s growth and success.
What this qualification consists of
Knowledge
modules
- Concepts and principles of supervising Wholesale or Retail staff.
- Concepts and principles of monitoring and improving performance.
- Concepts and principles for the implementation and maintenance of retail or wholesale operations.
- Concepts and principles of enhancing customer service.
Practical Skills Modules
- Supervise retail or wholesale staff.
- Monitor and control the work performance of a team.
- Supervise operations.
- Supervise service to internal and external retail and wholesale customers.
- Resolve queries and complaints from internal and external retail and wholesale customers.
Workplace experiences
modules
- Processes and procedures for supervising wholesale or retail staff.
- Processes and procedures for supervising, implementing and maintaining processes and procedures in a specific area of responsibility in a wholesale or retail outlet.
- Processes and procedures for enhancing customer service in a wholesale or retail outlet.
The future
is Business
Download course outline
Explore the course on-the-go by downloading the course outline. Quickly reference the structure, objectives and key information whenever you need it.