Assertiveness Skills


  • 1 Day

Target Population

  • Managers
  • Supervisors
  • Team leaders
  • Any person who is aggressive or passive in the workplace


This programme will bring about tangible improvements in personal assertiveness levels. It is based on the practice of newly acquired skills through extensive use of fun-filled case studies.

The short courses listed in this category are merely a selection of learning programmes that are available. EBDA specialises in the development of learning material and interventions to meet clients’ specific needs. Programmes can therefore also be customised as per client requirements. All programmes can also be conducted at Company premises and over extended durations that meet client logistical needs.

Main Content Areas

  • Self analysis
  • Assertiveness dimensions
  • Adaptive versus unadaptive behaviour
  • What is assertiveness
  • Understanding rights and duties
  • Assertiveness tools

Assertiveness tools

  • The basic premise of judgment and defensiveness
  • Tools

  • Broken record
  • Coping skills

Coping skills

  • Fogging
  • Negative assertion
  • Negative enquiry

Conversation skills

  • Free information
  • Self disclosure
  • Towards workable collaboration


  • In House Certificate