Root Cause Analysis


  • 2 Days


  • The problem solving process – The seven steps in the RCA process
  • Initial Evidence Collection and Analysis – how to begin with the RCA
  • Defining a problem – Making sure that you have sufficient information to fully understand and appreciate the situation and not jump to premature conclusions
  • Information Sources and Resources – Preparing a plan to gather information and where to find it
  • Pareto Analysis – Your problem solving efforts should be directed where they will have the most effect. This section helps you to priorities projects
  • The flow process diagram – How to do a graphic presentation of a process or a sequence of events
  • Control barrier analysis – How effective are the aids we put in place to stop failure from happening
  • Change analysis – Determining how a failed process differs from one that hasn’t failed
  • Five why analysis – A cause and effect determination process which forms the basis of most problem solving techniques
  • Logic tree – An extension of the 5-why process which is useful for more complex problems
  • Corrective Actions and the PDCA process – What actions are required to prevent the problem from recurring and how to get commitment to these actions?
  • Communicating your findings – The written and verbal communication of the team’s findings to management colleagues and other interested parties
  • Organizing for root cause analysis – How do we go about making sure that RCA is done throughout the organization in a structured, sustained manner? Who decides which problems to solve?
  • The RCA team – Selecting team members and the effective operation of a team